May 18, 2022
Gotv decoder, dstv decoder

How to clear DSTV and GOTV E16, E19, E30 and E32 error code in Nigeria

At times, most DSTV subscribers usually face some kind of error code showing up on their TV screen from time to time until they are able to fix it. This would usually prevent them from watching their preferred DSTV channels even if they have just made a new subscription for the month.

 

In this article, we will be discussing how to clear DSTV and GOTV error codes and every other thing you need to know including how to fix E16, E19, E30, and E32 errors without much ado.

 

What does E16, E19, E30, and E32 error mean on DSTVGOtv?

A message is usually displayed on your DSTV screen each time you experience these errors, they may include any of the following

  • E16 The Smartcard is not enabled for this channel. It may be that your account has been suspended. Please contact the MultiChoice Call Center for assistance.
  • E19 Your account has been suspended. Please contact the MultiChoice Call Center for assistance.
  • E30 Checking the subscription status… If this message still appears after 2 minutes, please contact the MultiChoice Call Center for assistance.
  • E32 The Smartcard is not enabled for this channel. It may be that your account has been suspended. Please contact the MultiChoice Call Center for assistance.

The aforementioned are common error codes, and we will be discussing how to fix them at the comfort of your home.

How to clear E16, E19, E30, and E32 errors on DSTV

If you keep noticing these error codes on your TV screen connected to the DSTV decoder, do not panic, read this step-by-step guide on how to clear E16, E19, E30, and E32 errors on the DSTV satellite and follow them.

  • Visit www.DSTV.com on your mobile phone or PC
  • Select the type of error code displayed on your TV set, then enter your smart card serial number and solve the captcha
  • Select “reset device”
  • After a few minutes, you will receive a message alert if your request was successful and the message will state that your smartcard has been reauthorized. If you do not get the message, it means your request was not successful and you will need to contact the customer care unit of your satellite.

How to clear E16, E19, E30, and E32 errors on GOTV

The DSTV is not the only decoder that can bring up issues like this, it can also happen to GOtv decoders as well. So let’s discuss an easy method on how to fix these E16, E19, E30, &  E32  error codes on DStv and gotv E16 error at home using your mobile phone

  • Send RESET (IUC number) to 4688
  • ICU number is a number found on the red label under the decoder
  • For instance, it could look like this, RESET 2002059600 then send it to 4688

Note: your subscription must be currently active when sending this message, if your subscription has expired, you won’t get a positive message on sending this SMS. In addition, this SMS method is better during the day because it will be handled by GOTV customer care.

 

YOu can also use GOTV customer care to clear E16 errors on your decoder

To use this method, all you have to do is call GOTV customer care. Their customer care numbers are 012723232 and 08039003788.

Once they give an automated response, do not respond so that it can automatically forward your call to GOTV customer service agents. They will help you clear your error codes.

gbadamosi Asisat

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